Refund Policy

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please make a video while opening the Packaging as supporting proof in case you wish to claim for any return/replacement. 

The refund will be processed within 5-7 working days, and the credited amount should reflect in your bank account shortly thereafter.

 Please note that bank processing times may vary.

Several types of goods are exempt from being returned like Custom printed orders. Additional non-returnable/ non-refundable items:

-Gift cards

-Design Services

-Custom Apparel

-Custom orders

To complete your return, we require a receipt or proof of purchase. Please note: nexgenzneeds offers you hassle-free Returns. You may return any unopened item in its original packaging, within 7 days of shipment receipt, for a full refund (less courier/ shipping charges). 

Once we authorize a return,  our courier partners will initiate a pickup. Please note you would need to pack the product and stick the address/return label before handing the product to our courier partner.

In case our courier partner does not have a return pickup service in your pin code, then we would inform you and you would need to arrange for a return for the items yourself.

Contact number shared for delivery should be a valid 10 digit mobile number of the customer / point of contact. In case the phone number is not contactable or is a wrong number, delivery failure will not be the responsibility nexgenzneeds.

Can a cancelation or change in order be made after it has been placed?

Orders can be cancelled if the request is made within a few hours of the order being placed and your order hasn't been packed/ dispatched. Normally, once an order is placed, it immediately goes to into our warehouse for fulfillment and thus cannot be changed. Additionally, promotional and discount codes cannot be applied post-order, nor can their effects.

Exchanges in case of damaged goods (if applicable)

We take great care in packaging our products so there is zero damage to your package. However, in case you receive defective or damaged goods, we will gladly replace it for you. Kindly email us images of the unopened and unused parcel illustrating the damaged areas within 24 hours at nexgenzneeds@gmail.com. We will contact the logistics partner and initiate a transit damage claim if applicable. Once the claim is approved and the materials are received back by us, the replacement shall be sent to you.

If you return part of the products of the same order, the amount to be returned will be calculated considering the price of the products acquired at the end, not the total products of the original order.

Returns incase of quality issues:

If for any reason you are not satisfied with the quality of our product(s), please return the goods back to us and we will issue a full refund (less courier/shipping charges) upon receipt of package & quality check. If you return part of the products of the same order, the amount to be returned will be calculated considering the price of the products acquired at the end, not the total products of the original order.

This policy does not apply to custom printed orders. Custom printed orders are non-returnable.

Our prime focus is to deliver colors and products as accurately as shown on our website, but due to certain conditions like paper texture, inks used, weather conditions, monitor settings; minor differences may occur. Rest assured, we never compromise on the quality of the materials used. Due to the fact that our products are made to order, and can't be returned, you should be sure that any slight color variations (if any) that are possible from our final printed products would be acceptable to you.

How to return:

If for any reason you are not satisfied with the product, please return the package back to us and we will issue a full refund (less courier/ shipping charges) upon receipt of the package & quality checks. You are liable to bear the cost of shipping the goods back to us.

Email us at nexgenzneeds@gmail.com with the reason for your return and we will send you the return address. Please place the item along with the original invoice and and ship it back to the address given in the email you received.

If your order qualified for free shipping, the courier charges we incurred to send the goods to you will also be deducted. Rest assured, we will refund you the full cost of the returned item, less courier charges.

If you are shipping an item over INR 1000, you should consider using a trackable shipping service to send back the package.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at nexgenzneeds@gmail.com

Return Policy for Nexgenzneeds

 At Nexgenzneeds, we strive to provide our customers with high-quality technology products. Due to the nature of our items, we have established the following no return policy:

1. *No Returns Accepted:* All sales are final. Once a product is purchased, it cannot be returned fnexgenzneeds@gmail.comor any reason.

2. *Defective Items:* If you receive a defective item, please contact our customer service within 24 HOURS of delivery. We will assess the issue and may offer a replacement at our discretion.

3. *Exchange Policy:* We do not offer exchanges. Customers are encouraged to double-check product specifications and compatibility before purchasing.

4. *Warranty Information:* Many products come with manufacturer warranties. Please refer to the warranty details provided with your purchase for repair or replacement options.

5. *Customer Responsibility:* It is the customer's responsibility to ensure they are purchasing the correct item. Our staff is available to assist with any questions prior to purchase.

6. *Policy Updates:* Nexgenzneeds reserves the right to modify this policy at any time. Please check our website for the most current policy information.

By completing a purchase at Nexgenzneeds , you acknowledge and agree to this no return policy. Thank you for your understanding and support.

*Contact Us:* For any inquiries, please reach out to our customer service team